Business Communication competencies

Communicating is the process of exchanging information by two parties or more to get a desirable response.

Formal communication channels:

(Vertical communications)

Downward: the flow of information from higher levels to lower levels, like policies.

Upward: the flow of information from lower levels to higher, like reports.

(Lateral communications)

The flow of information across departments and managers in the same managerial hierarchy for coordination.

Written communications: via letters, memos or reports. They provide a permanent record but cause many difficulties.

Oral communications: via phone, meetings, or face to face. They save time and effort.

A report is an orderly and objective communication of factual information that serves business purpose.

A business report is a written communication media.

It is written according to a systematic order.

It is based on facts and logical considerations.

It serves many business purposes.

Importance of business reports:

Providing information for planning.

Providing feedbacks about policies and practices.

Reporting work progress and problems.

Suggesting necessary actions and solutions.

Types of business reports:

According to size: lengthy and short.

According to formality: formal and informal.

According to regularity: regular and special.

According to the objective: informational and action.

Steps of report writing:

Determining the purpose.

Determining the factors.

Gathering the information needed.

Interpreting the findings.

Organizing the information.

Writing the report.

Editing the final version.

Structure of the report:



Terminal part.