Business Communication competencies
Communicating is the process of exchanging information by two parties or more to get a desirable response.
Formal communication channels:
– Downward: the flow of information from higher levels to lower levels, like policies.
– Upward: the flow of information from lower levels to higher, like reports.
– The flow of information across departments and managers in the same managerial hierarchy for coordination.
Written communications: via letters, memos or reports. They provide a permanent record but cause many difficulties.
Oral communications: via phone, meetings, or face to face. They save time and effort.
A report is an orderly and objective communication of factual information that serves business purpose.
– A business report is a written communication media.
– It is written according to a systematic order.
– It is based on facts and logical considerations.
– It serves many business purposes.
Importance of business reports:
– Providing information for planning.
– Providing feedbacks about policies and practices.
– Reporting work progress and problems.
– Suggesting necessary actions and solutions.
Types of business reports:
– According to size: lengthy and short.
– According to formality: formal and informal.
– According to regularity: regular and special.
– According to the objective: informational and action.
Steps of report writing:
– Determining the purpose.
– Determining the factors.
– Gathering the information needed.
– Interpreting the findings.
– Organizing the information.
– Writing the report.
– Editing the final version.
Structure of the report:
– Terminal part.